The Terms and Conditions explain the nature and scope of the relationship between Soorya Sarathi Enterprises Pvt. Ltd. herein referred to as “SSEPL” or “BachatCoins” (as owner and management for the program) and a member of SSEPL’s loyalty program and who is issued the BachatCoins membership. The Terms and Conditions cover limitations and exclusions on the liability of SSEPL,BachatCoins and the BachatCoins Partners.

1. DEFINITIONS
   In these terms and conditions, unless the context specifies otherwise:
   1. "SSEPL" shall mean Soorya Sarathi Enterprises Private Limited a company incorporated under the Indian Companies Act, 1956 and having its registered office at Flat No 4, Parivartan Apartments, Thornhill Road, Prayagraj, Uttar Pradesh, 211001, India and such expression shall unless it be repugnant to the subject or context thereof, include its successors, assigns, representatives and transferees.
   2. "BachatCoins membership” means a BachatCoins multi-partner loyalty program membership issued to a BachatCoins Member by SSEPL where a unique membership ID is given to every BachatCoins member.
   3. "BachatCoins Membership Account” means an individual account created for every BachatCoinsMember during his (online/offline) enrolment into the BachatCoins program. BachatCoins Membership account is where BachatCoins will be accumulated for accrual and/or redemption.
   4. "BachatCoins Member(s)” means a BachatCoins customer, who is enrolled as a member of BachatCoins holding a valid BachatCoins membership/membership number. Membership to the program is governed by these rules set by SSEPL for this program which are subject to change.
   5. "Member identification (ID)" means a 10-digit mobile number provided by BachatCoins member during enrolment or afterwards for registration or linking of his BachatCoins membership account for accrual and/or redemption of BachatCoins.
   6. "BachatCoins" is the unit currency of the program. BachatCoins Members are awarded BachatCoins for earning activities carried out by the BachatCoins Member within the BachatCoins network.
   7. "BachatCoins Network" means all the BachatCoins Partners.
   8. "BachatCoins Partner" means any or all the present or future entities, partners, merchants, shops, departmental stores, airlines, hotels, restaurants, car rental companies and other participating establishments in the program whether with an online or offline presence, in agreement with SSEPL, where members can accumulateand/or redeemBachatCoins for purchase of goods and services.
   9. "BachatCoins Rewards" means the rewards enlisted by the supplier of the reward in the BachatCoins Rewards Catalog as updated regularly.
   10. “BachatCoins Rewards Catalog" means the periodical rewards catalog issued and maintained by SSEPL or by its vendors for the program, containing the BachatCoins Rewards currently available in the program and the number of BachatCoins required for them.
   11. "Program” means the BachatCoinsmulti-partner loyalty program, solely managed and operated by SSEPL offering benefits, facilities or arrangements to BachatCoins Members.
   12. "Earning Activities " means any eligible transaction or action carried out by a BachatCoins Member within the BachatCoins Network, which results in the accumulation of BachatCoins to their BachatCoins Membership Account. Such activities can include, making purchases at BachatCoins Partners, participating in promotional campaigns set by SSEPL or its partners, referring new members to the program, or any other activities defined by SSEPL that offer BachatCoins as a reward.
   13. "Redemption" means any activity, which results in the exchange of BachatCoinsby a Member. BachatCoins may be used by the Member for the redemption through the BachatCoins Rewards Catalog and/or Redemption at BachatCoins Partners.
   14. “Promotional Activities” shall include, but will not be limited to the promotion, and/or marketing of the loyalty program, loyalty coins, loyalty Benefits, through television, press magazine, direct mailers, direct solicitation, take-ones, displays, hoardings, web-based activities, mobile device solutions, and/or any other means that may be made available to its Partners, its Promotion and Media Partners, its Vendors.
   15. "Supplier" shall mean an independent third party responsible for the purchase and sale of the BachatCoins Rewards to the BachatCoins Members.
   16. "Working Days” means the period from Monday to Friday.
   17. “PIN” means a unique four-digit code created by the BachatCoins member to log into his BachatCoins account or to authenticate his transaction during the redemption of BachatCoins.
   18. “Complaint” means any grievance, claims, issues, queries etc. raised by any BachatCoins Member in connection with a Reward or their experience in using Reward Catalog (including for reasons including but not limited to delay in receiving the reward, receipt of damaged/defective reward, wrong delivery, reward quality related issues, etc. BachatCoins members can log their complaint on the www.BachatCoins.com, within 7 days from the date of event.
   19. “Order delivery TAT” means time taken to deliver Rewards to the BachatCoins Member from the date of receipt of an order from the BachatCoins Member and timelines for the same as given in the product delivery section
   20. “Rewards” shall mean such products and services made available to the BachatCoins Member/s
   21. “Reward Catalog” shall mean the catalog wherein the BachatCoins Member shall have the option to redeem their BachatCoins at BachatCoins Web-site or at BachatCoins Contact Centre
   22. "Redemption" means any activity, which results in exchange of BachatCoins by a BachatCoins Member for BachatCoins Rewards at BachatCoins Rewards Catalog or at BachatCoins Partner Networks.
   23. “Seller(s)” shall mean any independent third party responsible to manage the Rewards catalog and the sale of the Rewards to BachatCoins Members. All redemption orders & services are managed by the Seller(s).
2. General Conditions
   1. The BachatCoins Member agrees that by using the BachatCoins membership or by entering his/her BachatCoins number at www.BachatCoins.com or at any BachatCoins Partner online or offline, he/she is deemed to have read and understood the terms and conditions of the Program and agrees to be contacted by the BachatCoins customer service team or its telemarketer for the purpose of its promotional activities (SMS, Email, Social campaigns, etc.), its business and confirms that he/she is bound by these terms and conditions and any changes to it from time to time and such other terms as specified from SSEPL from time to time.
   2. Membership in the BachatCoins Program is voluntary.
   3. BachatCoins reserves the right to modify, alter, change all or part of these Terms and Conditions, and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on www.BachatCoins.com, BachatCoins mobile application, BachatCoins partner websites, and any other place as maybe decided by SSEPL from time to time.
   4. BachatCoins membership is valid for the lifetime of the BachatCoins Member unless terminated in accordance with these terms and conditions. In case of any member carrying any old membership, or account carrying any expiry date, may exchange the membership with a new BachatCoins membership having lifetime validity at no extra cost.
   5. BachatCoins Membership Account is not a payment medium or payment instrument.
   6. BachatCoins Membership is non-transferable, except as specified in these terms and conditions. BachatCoins are non-negotiable, non-redeemable by cash and cannot be gifted, awarded or rewarded to any other person than the BachatCoins Member himself.
   7. BachatCoins Members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to a BachatCoins Member, by BachatCoins Partners, as a result of his/her membership in the Program.
   8. The BachatCoins membership account at all times remains the property of SSEPL, which reserves the right at any time in its absolute discretion and without giving notice to such members to deactivate the BachatCoins Membership. The BachatCoins Member must return or destroy his/her BachatCoins membership (physical/virtual) without delay whenever requested by SSEPL and in such circumstances, cannot redeem the BachatCoins, which will automatically expire.
   9. When a BachatCoins Member seeks to use or obtain any of the services, benefits, facilities and arrangements as offered by the BachatCoins Partner, the provisions of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the BachatCoins Partner, being the provider of the said benefits, facilities and arrangements.
   10. SSEPL will endeavour to ensure that the services, benefits, facilities and arrangements as expressed or advertised by the BachatCoins Partners will be available to the BachatCoins Members. However, SSEPL will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision whether whole or part, of any such services, or benefits, facilities or any other arrangements by the BachatCoins Partners.
   11. SSEPL shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the Program or any of its facilities, benefits or arrangements which are made available to the BachatCoins Members, including without limitation, BachatCoins Partner's withdrawal or the withdrawal, or limiting of any such services, benefits or facilities.
   12. SSEPL shall not be liable in the event it fails to fulfil any of its obligations under this terms and conditions due to flood, earthquake, storm, cyclone or any other acts of God of similar nature, war, strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control
   13. The Program of BachatCoins may be modified at the sole discretion of SSEPL from time to time without intimation to the BachatCoins Member.
   14. A waiver of any of the terms and conditions by SSEPL shall not be deemed to be a continuing waiver but shall apply solely to the instances to which the waiver is directed.
   15. A BachatCoins membership shall be accepted only at locations identified in the list provided to the BachatCoins Members at www.BachatCoins.com. SSEPL can at any time without intimation to the BachatCoins Members add and/or delete BachatCoins Partners from such list. The same shall be updated on www.BachatCoins.com.
   16. If there are any changes in the contact details (mobile number/ email id/ address) of a BachatCoins member from what has been registered with BachatCoins, the member must update the respective contact details with BachatCoins immediately either through the BachatCoins website, Mobile application to avoid any misuse of BachatCoins. SSEPL shall not be liable for any loss of coins or other relevant damages incurred by the member, if necessary,details are not updated with BachatCoins on time.
   17. All BachatCoins dispute complaints older than 45 Working Days from the date of the transaction will not be entertained. The BachatCoins Member must provide proof of transaction as required to register any BachatCoins dispute.
   18. The BachatCoins Member acknowledges and understands that SSEPL is only engaged in the management of the Rewards displayed in the BachatCoins Rewards Catalog; however, all the Rewards are offered by the Partners to the Members directly.
   19. BachatCoins Member explicitly allows SSEPL and its subcontractors, and auditors to access or use its personal information and other information available with SSEPL for information security testing, audit and troubleshooting purposes.
3. Enrolment in the Program
   1. You represent that you are at least 18 years of age, you represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. You are responsible to share correct communication details with BachatCoins at the time of enrolling in the Program.
   2. Prospective BachatCoins Members can enrol on the Program online at www.BachatCoins.com.
   3. BachatCoins shall reserve the right to issue the BachatCoins Membership Account only to those customers, including customers of Partner, who fulfilBachatCoins’s eligibility criteria for issuance of the BachatCoins membership Account and fulfil/comply with the requirements as may be specified by BachatCoins. BachatCoins shall be under no obligation to issue a BachatCoins Membership Account to Partner’s customers who do not comply with the agreed eligibility criterion.
   4. Each BachatCoins Member can have a maximum of one BachatCoins membership at any point in time unless otherwise specified. If a BachatCoins Member is found to have multiple memberships in the Program, BachatCoins may choose to restrict any of the BachatCoins Memberships and/or BachatCoins may aggregate the account of such BachatCoins Members.
   5. All information provided by the BachatCoins Member must be valid, accurate and must be kept current. In particular, the BachatCoins Member shall be responsible for ensuring the correctness of (i) name; (ii) email address and (iii) Mobile number (iv) Mailing address etc. In the event the details of the BachatCoins Member have changed/updated,it shall be the sole responsibility of the BachatCoins Member to inform/intimate/approach BachatCoins by calling the BachatCoins Contact Center and get the relevant information updated/modified. BachatCoins shall not be responsible for any loss incurred/suffered due to incorrect/incomplete/inaccuracy of the BachatCoins Member information.
4. BachatCoins Communication
   1. It is the responsibility of the BachatCoins member to provide accurate communication information like Name, mobile number, Email ID, Address, etc. to BachatCoins. The member can contact the BachatCoins call center or log into the BachatCoins website to request/update the change of their contact information.
   2. BachatCoins may send alerts or promotional messages (including push notifications on BachatCoins mobile application) to the registered mobile phone number or email ID provided by Members.
   3. BachatCoins will make best efforts to provide alerts via SMS/E-mail/Telemarketing/Push notifications/social media and it shall be deemed that You shall have received the information sent from BachatCoins as an alert on the registered mobile phone number or e-mail id provided by You. BachatCoins shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold BachatCoins liable for the non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
   4. In the event that You observe any error in the information provided, BachatCoins shall be immediately informed about the same by You and BachatCoins will make the best possible efforts to rectify the error as early as possible. You shall not hold BachatCoins liable for any loss, damages, claim, or expense including legal costs that may be incurred/suffered by You.
   5. You will indemnify and hold harmless BachatCoins and the SMS/e-mail/telemarketing service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which BachatCoins or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You.
5. Use of BachatCoins Membershi
   1. By using his/her BachatCoins membership and/or stating his/her BachatCoins number to SSEPL and/or any BachatCoins Partners, a BachatCoins Member grants his/her consent to SSEPL for creating, storing, maintaining and updating the BachatCoins Member’s data. Such data shall include membership data (like name, address, telephone number, mobile number, email address, date of birth, areas of interest, preferences, etc. as provided by the BachatCoins Member), usage data (including without limitation, transactions and BachatCoins accrued at various BachatCoins Partners, etc.), and data concerning contacts with SSEPL (including without limitation, enquiry regarding membership) for the purpose of providing relevant information and customer services to the BachatCoins Member in connection with the Program. All data relating to the BachatCoins Members shall be protected and used by SSEPL in the manner indicated in SSEPL’s Privacy Policy.
   2. If any BachatCoins Member loses the mobile phone carrying vital information about membership and/or facility to transect in BachatCoins, the BachatCoins member must block his/her account online. Till such time the account is blocked, SSEPL shall not be liable for any losses incurred by misuse of such a BachatCoins membership. Member will be able to reactivate the blocked accountonline as per his/her convenience.
6. Accrual of BachatCoins
   1. 6.1. BachatCoins Members can accrue BachatCoins earned by them through a transaction with a BachatCoins Partner for the purchase of goods or services.
   2. BachatCoins Members will also be awarded BachatCoins for non-transactional activities which include goodwill coins as well as bonus coins. Bonus coins would be communicated from time to time through www.BachatCoins.com or through any other means of communication as decided by BachatCoins from time to time.
   3. BachatCoins awarded may vary between different BachatCoins Partners depending on the arrangement with the BachatCoins Partner. Details of all BachatCoins will be communicated to the BachatCoins Members through www.BachatCoins.com or through any other means of communication as decided from time to time.
   4. To accrue BachatCoins, a BachatCoins Member must share his/her BachatCoins membership ID at the time of completing the Earn Activity. If a BachatCoins Member fails to share ID when availing such services, this may result in the applicable BachatCoins not being accrued by the BachatCoins Member and in such instance BachatCoins or the BachatCoins Partner shall not be responsible.
   5. The method of earning BachatCoins from BachatCoins Partners is subject to change from time to time. Such changes will be communicated through www.BachatCoins.com and through any other means of communication as decided by SSEPL from time to time.
   6. BachatCoins Partners may change the number of BachatCoins earned on any transaction as per their choice.
   7. All BachatCoins Members are required to obtain and preserve appropriate documentation for all transactions done with BachatCoins Partners that earn BachatCoins till credit of BachatCoins earned from such transaction.
   8. Complaints on BachatCoins not credited to the account from any BachatCoins Partner will be entertained only if the date of the transaction is not older than 30 working days. The BachatCoins Member must provide proof of transaction as required by SSEPL to register any BachatCoins dispute.
7. BachatCoins calculation
   1. BachatCoins accrued through transactions at BachatCoins Partners shall be credited to member's account within 45 working days.
   2. BachatCoins accrued through any other earn activity shall be credited to BachatCoins Member's account within such period as is mentioned for such earn activity.
   3. BachatCoins will not be credited back in the BachatCoins Membership Account in case the BachatCoins Member decides to return the goods and services, forfeited and unused services or Goods or services acquired by using BachatCoins.
   4. BachatCoins are accrued in whole or fractions.
   5. BachatCoins membership and BachatCoins has lifetime validity.
   6. In case any BachatCoins Member fails/omits to perform any Earn or Redemption activity within BachatCoins Network for a continuous period of 6 months, SSEPL may at its sole discretion debit 100 (One hundred) BachatCoins, as an Account Maintenance Fee (‘Fee’), from such BachatCoins Member’s BachatCoins Membership Account. The said Fee shall be levied on monthly basis, until such Member conducts any Earn or Redemption activity within BachatCoins Network.
   7. BachatCoins from a BachatCoins Member's account cannot be pooled or combined with the BachatCoins of another BachatCoins Member's account, except in the case of a BachatCoins Plus or BachatCoins Prime member.
8. Transfer of BachatCoins BachatCoins or BachatCoins rewards requests cannot be credited, purchased, sold, or transferred to anyone other than the BachatCoins Member. Any person who commits such an act is liable for damages, litigation and related costs to BachatCoins, which reserves the right, to terminate the BachatCoins membership of the transferor or remove such person from the BachatCoins Network or deactivate such transferor’s BachatCoins Membership Account.
9. BachatCoins statement, Program updates & notices
   1. BachatCoins Members can call the “BachatCoins” Contact Center numbers or register on www.BachatCoins.com on the "My Transaction” page for obtaining a summary of their recent transaction and obtaining their BachatCoins balance.
   2. Any notice, information, intimation, change, modification, or alteration of the BachatCoins Rewards Catalog shall be deemed to have been given to the BachatCoins Member forthwith upon updating www.BachatCoins.com of such changes, modification, alteration or notice onwww.BachatCoins.com.
10. Redemption of BachatCoins
    1. BachatCoins can either be redeemed at the BachatCoins Rewards Catalog or at any of the BachatCoins Network Partners, subject to the BachatCoins Member providing the required credentials (i.e. BachatCoins Member information, Password, BachatCoins Number, etc.)
    2. BachatCoins Rewards Catalog is available at www.BachatCoins.com (BachatCoins web-site) and captures the products and services which are available as BachatCoins Rewards against BachatCoins accumulated by a BachatCoins Member. Redemption on BachatCoins Rewards Catalog can be done by approaching the “BachatCoins” Contact Center or by logging in at www.BachatCoins.com
    3. All products and services featured in the BachatCoins Rewards Catalog are subject to availability and Seller(s) warranties and conditions at the time of claiming the BachatCoins Rewards. In case any product or service selected by a BachatCoins Member is not available, BachatCoins Members may proceed to choose/select from the other available products and services from the BachatCoins Rewards Catalog.
    4. On receipt of the BachatCoinsredemption request onwww.BachatCoins.com or visiting online and offline BachatCoins Network Partners, the specified number of BachatCoins will automatically be deducted from the accumulated BachatCoins of the BachatCoins Members account.
    5. All requests issued for BachatCoins Rewards are subject to any statutory regulations, rules and restrictions if any and the BachatCoins Member agrees to abide by such statutory regulations, rules and restrictions.
    6. BachatCoins Rewards have no monetary refund value for Members.
    7. Partnersmay get BachatCoins redeemed against monetary value from SSEPL at the prevailing rate.
11. Termination of BachatCoins membership
    1. A BachatCoins Member may terminate his/her BachatCoins membership by filling online form for this purpose on www.BachatCoins.com.
    2. Members are requested to redeem theirBachatCoins before applying for termination of membership.After the membership is terminated, any existing BachatCoins will be invalid.
    3. Disqualification of a BachatCoins Member, arising out of his/her misconduct, fraud and misuse of BachatCoinsrewards or acts in a manner inconsistent with any central/state/local laws, statutes or ordinances, may result in immediate termination of BachatCoins membership and cancellation of all BachatCoins. Any BachatCoins Member so disqualified shall not be entitled to redeem his/herBachatCoins after such disqualification.
    4. Upon the death of a BachatCoins Member, his/her BachatCoins membership account will be closed, and all outstanding BachatCoins will expire.
12. Miscellaneous
    1. Settlement of disputes: Terms and conditions, set herein, shall be governed by the laws of India only. All disputes arising under the terms and conditions shall be attempted to be resolved through arbitration as per the Arbitration and Conciliation Act, 1996. Only in case, such arbitrationis unsuccessful, the Member shall resort to legal recourse, which shall be subject to the exclusive jurisdiction of the competent courts in Prayagraj only. All claims and disputes arising under the terms and conditions should be notified to SSEPL within 45 working days from the event date after which no BachatCoins Member shall have any claim against SSEPL.
    2. SSEPL or its Parent Company shall have the right to transfer, assign and sell in any manner, in whole or in part, the Program to any third party of its choice without reference or intimation to the BachatCoins Members.
    3. BachatCoins membership enrolment and eligibility, earning BachatCoins, claiming BachatCoins Rewards, availability of BachatCoins Rewards and redemption are subject to the terms and conditions herein and are subject to any applicable laws and regulations.
    4. SSEPL reserves the right to terminate the Program, by giving 30 working days’ notice to all BachatCoins Members.
    5. Upon termination or withdrawal of the Program, all BachatCoins Members will be given 30 working days’ time within which they may use the BachatCoins in their BachatCoins Membership Account to request for BachatCoins Rewards, after which the BachatCoins will be purged or cancelled.
    6. BachatCoins and BachatCoins Partners shall not be liable to any BachatCoins Member or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with BachatCoins, including the functioning of the helpline and/or www.BachatCoins.com, and/or provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether SSEPL and/or any of its BachatCoins Partners have any control over the circumstances giving rise to the claim or not.
    7. Every BachatCoins member acknowledges, represents and warrants that he is the sole and exclusive owner of his BachatCoins Membership account and the only authorized user of his BachatCoins account's credentials. BachatCoins members also accept the sole responsibility to keep their BachatCoins membership, BachatCoins number; password, and account details confidential. Members are solely responsible for all the orders placed and other activities in the account (like profile changes, address changes, etc.)
    8. BachatCoins will not ask for a BachatCoins Member’s password and other details through any Email, Call, SMS or Social Network, etc. Please beware of spam mail and phishing calls and do not share your BachatCoins Membership Account details with mail id/SMS / any other sources which appear to be coming from an unauthorized source.
13. Redemption terms and conditions
    1. 13.1. The BachatCoins Rewards Catalog facilitates the online sale and purchase of merchandise and services ("Services") offered by Partner(s) / registered merchants/vendors / service providers ("Seller(s)") all terms are offered by and agreed to be between BachatCoins Member and Partners(s) alone. The terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services. BachatCoins does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the BachatCoins Member/s and Seller/s.
    2. Availability of the Rewards and BachatCoins required for Redemption in the BachatCoins Rewards Catalog are subject to change without prior notice.
    3. All Rewards sent will be as per the description mentioned in the BachatCoins Rewards Catalog
    4. Selection of Rewards offered for Redemption in the Rewards Catalog is and will be at the sole discretion of BachatCoins or its Seller(s) and is liable to change without prior notice.
    5. BachatCoins will not be held responsible where any Seller(s) of rewards withdraws, cancels, becomes non- functional, alters or amends those rewards or any terms attached thereto.
    6. BachatCoins is not responsible for changes to, or discontinuance of, any Seller(s) or Seller(s) product or service, or if any Seller(s) withdraws from this program or for any effect on or devaluation of rewards caused by such change, discontinuance, or withdrawal. BachatCoins Members may not rely upon the continued availability of any rewards or award level.
    7. BachatCoins does not accept liability for damage to persons or property whatsoever caused in relation to Rewards redeemed by BachatCoins Members in the Program.
    8. The rewards image displayed on the Rewards Catalog is merely indicative and subject to change as per availability and is not final.
    9. BachatCoins/Seller(s) reserves the right to refuse to process any Transactions whether by using BachatCoins by BachatCoins Members with a prior history of questionable charges including without limitation breach of any agreements by BachatCoins Member with BachatCoins or breach/violation of any law or breach of any BachatCoins / Seller policy.
    10. BachatCoins Members acknowledge that BachatCoins will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction / Transaction Price which is beyond the control of BachatCoins.
    11. All Valid Credit / Debit/ Cash membership/ and other payment instruments are processed using a Credit membership payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the BachatCoins Member and his/her respective Issuing Bank and payment instrument issuing company.
    12. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the BachatCoins Members. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between BachatCoins Member and his/her respective Issuing Bank.
14. Warranties / Guarantee
    1. 14.1. All warranties and guarantees on the BachatCoins Rewards are the sole responsibility of the Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the BachatCoins Rewards. SSEPL shall not be liable or responsible for any defect or deficiency in the BachatCoins Rewards, whatsoever. All guarantees and warranties on the BachatCoins Rewards shall be transferred as is from the manufacturer or the Seller(s).
    2. BachatCoins Members must contact the respective Seller(s) / Manufacturer (in case of manufacturer warranty) in the event of any defect or deficiency in the BachatCoins Rewards redeemed. Alternatively, within the warranty period, the BachatCoins Member may choose to contact the “BachatCoins” Contact Center for any defect or deficiency in the BachatCoins Rewards. In such an event, BachatCoins will purely act as a complaint routing agent. BachatCoins will not be liable or responsible for the products and services offered through the BachatCoins Rewards Catalog and BachatCoins give no warranty or representation either express or implied with respect to the type, quality or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.
    3. BachatCoins Rewards in the form of gift vouchers or vouchers featured in the BachatCoins Rewards Catalog always carry a validity period, post which these vouchers will not be honoured by the Seller(s) or issuer of the gift voucher. All gift vouchers will be subject to their respective terms and conditions of the Seller(s). Kindly note that Gift vouchers should be utilized within the expiry dates mentioned on the voucher. Gift Vouchers will not be revalidated under any circumstances.
15. Product Delivery
    1. Seller(s) to ensure that delivery of BachatCoins rewards is fulfilled within,
       1. 10 days (for products dispatched through courier services like Blue Dart / Aramex / First Flight etc.)
       2. 30 days (for orders dispatched through Speed Post / India Post)
       3. 30 days (for white goods and kitchen appliances dispatched through road transport) of the receipt of the order unless the delay is due to conditions beyond the control of the Seller(s) or unless otherwise specified.
    2. Redemption orders from BachatCoins Members once given to SSEPL cannot be cancelled.
    3. BachatCoins Rewards once delivered cannot be returned or cancelled by a BachatCoins member unless there is a defect in the BachatCoins Reward(s).
    4. For Rewards delivered through electronic mediums such as email/SMS, cannot be cancelled once placed.
    5. Reward redemption for air travel. Holiday packages and hotel bookings can be cancelled as per the travel operator’s policy and guidelines.
    6. For all Redemptions on www.BachatCoins.com, please ensure your contact details are valid and accurate. If not, please update your BachatCoins Membership Account by logging in to www.BachatCoins.com.
    7. If a BachatCoins Member has not given the correct address or is not available at the mentioned address at the time of delivery, the BachatCoins Reward will be delivered by the Seller(s) to the person who is available at the given address by the member. BachatCoins shall not be held responsible and does not take any liability in such instance(s).
    8. If BachatCoins does not receive any complaint of non-receipt of BachatCoins Reward within twenty (20) working days from the date of delivery of the BachatCoins Reward(s) it shall be deemed that the BachatCoins Member has received the BachatCoins Reward.
    9. Delivery of the BachatCoins Reward to the opted office address or apartment address will be done at the reception or the front desk, as the case may be. Such delivery of BachatCoins Rewards would be at the sole risk of the BachatCoins Member.
    10. On Redemption, the specific number of BachatCoins would automatically be removed from the accumulated BachatCoins in the BachatCoins Member's account.
    11. BachatCoins are redeemable only against rewards, vouchers or services as featured in BachatCoins Rewards Catalog as updated from time to time, as well as within the BachatCoins Partner Network/s. Information supplied by a BachatCoins Member on the Redemption of certain BachatCoins Rewards may be used by BachatCoins or the Seller(s) for the purposes of fulfilling the Redemption request.
    12. Order confirmation emails & / SMS will be sent for all orders placed through BachatCoins Contact Center, BachatCoins Portal and BachatCoins Mobile App.
    13. For all web orders, ensure the shipping address, Mobile number & email address is checked before the order is placed on BachatCoins Portal and BachatCoins Mobile App. This information can be viewed under the “My Account” section.
    14. Email / SMS update will be sent to the BachatCoins Members after placing a redemption order at the BachatCoins Rewards Catalog. This Email / SMS will be sent to the registered Email ID / mobile number provided by the BachatCoins Member. BachatCoins will not be responsible for any blockage, restriction or regulation imposed by regulators, leading to the inability of communication or delay in communication of any updates or information, whatsoever.
    15. BachatCoins reserves the right to change or cancel the Program, substitute or change the Rewards without prior notice. BachatCoins can suspend or terminate the Program at any time it deems necessary. Redemption claims submitted prior to the effective date of the change or cancellation of the Program will still be honoured within a 30-day time limit.
    16. Fraud and abuse relating to the redemption of BachatCoins in the Program will result in the forfeiture of the coins as well as the termination of the BachatCoins Member account.
    17. Any taxes or other liabilities or charges payable to the government or any other authority or any Seller(s) which may arise or accrue to a BachatCoins Member by redemption as aforesaid or otherwise as a result of the Program shall be to the sole account of the BachatCoins Member.
    18. In the event of a dispute between BachatCoins and a BachatCoins Member the BachatCoins Reward will be subject to arbitration in Prayagraj as per the Indian Arbitration and Conciliation Act, 1996. The number of Arbitrators shall be three, where each Party will have the right to appoint one (1) Arbitrator and the two (2) Arbitrators will appoint the third Arbitrator. The language to be used in the arbitral proceedings will be English.
    19. All logos and trademarks on the BachatCoins Rewards Catalog and on BachatCoins Rewards are owned by the respective companies.
    20. The BachatCoins Member acknowledges and agrees that BachatCoins shall not be liable or responsible for the Rewards offered through the BachatCoins Rewards Program. All Rewards are offered to the Members directly by the Seller(s).
    21. BachatCoins shall not be held liable for any damage caused to the BachatCoins Reward while in transit from the Seller(s) location to the BachatCoins Members’ location. All complaints regarding the same shall fall within the terms cited in Clause 13 herein above (Warranty / Guarantee).
16. Return / Exchange Policy
    If the BachatCoins redemption order delivered to the BachatCoins member is damaged, defective, or different from what was ordered from the Seller(s), the product can be returned as per the return policy. To get a defective item replaced, please follow the following steps:
    1. BachatCoins members can log their complaint for the Reward received on the www.BachatCoins.com, within 7 days from the date of delivery of the Reward.
    2. 16.2. The Seller(s) will communicate to the BachatCoins Member with further resolution steps which may include:
       1. Organize the brand service team to resolve the complaint
       2. In some instances, BachatCoins members, may need to visit the brand service center
       3. The Seller(s) may organize a courier pick up of the defective/damaged product and reship a replacement.
    3. Return of a product will be accepted by the Seller(s) only if it is unused and is with the original packing along with accessories/warranty memberships/user manuals/tags/labels if any for branded products only.
    4. In case the Seller(s) of the product is unable to replace the damaged / defective product due to non- availability of stock or the product is returned to its origin due to courier non-serviceability issues, BachatCoins will be refunded to the member’s account.
17. Refund Policy
    1. In the case of refunds, the BachatCoins consumed for that specific order would be reversed back to the BachatCoins account.
    2. Refund shall be conditional and shall be with recourse available to BachatCoins in case of any misuse by BachatCoins Member.
    3. Refund shall be subject to BachatCoins Members complying with Policies.
    4. Refunds for any cancelled/returned orders would be processed within seven working days.
18. Facebook
    The BachatCoins fan page is intended as an informative platform for all queries on the BachatCoins program and the BachatCoins balance of our members. We are looking forward to a free exchange of views, but we reserve the right to remove posts or photos that:
    1. are insulting, defamatory, disparaging, pestering, threatening, racist or obscene;
    2. violate the copyright or intellectual property of BachatCoins, Its Partners, third parties, etc.
    3. tolerate or support illegal activities;
    4. are fraudulent, deceptive or misleading;
    5. are sexist or insulting;
    6. contain spam or could cause technical breakdowns on this page;
    7. violate local, regional, national or international law or regulations.
19. BachatCoins PLUS
    1. The terms and conditions mentioned herein govern the nature and scope of the relationship between Soorya SarathiEnterprises Pvt. Ltd. (‘SSEPL/BachatCoins’) and its members who have opted to upgrade their membership from BachatCoins Program to BachatCoins PLUS program by redeeming BachatCoins to become BachatCoins PLUS MEMBER (‘You’).
       1. Any existing BachatCoins Member can upgrade to BachatCoins PLUS Membership for 1 Year by redeeming 2000BachatCoins or for 3 months by redeeming 1000 BachatCoins at the BachatCoins Plus page.
       2. The 1 Year Membership is valid for one year (i.e. 365 Days), from the date of enrolment. Membership commences on the 1st day of the calendar month that falls immediately after receiving consent from the member. Upon completion of a year, membership will be on auto- renewal mode. Should the member intend to discontinue the membership, the member needs to call the BachatCoins Contact center prior to the renewal.
       3. The 3 Month membership is valid for three months (i.e. 90 Days), from the date of enrolment, membership commences on the 1st day of the calendar month that falls immediately after receiving consent from the member. Upon completion of three months, membership will be on auto-renewal mode. Should the member intend to discontinue the membership, member needs to call the BachatCoins Contact center prior to the renewal.
       4. Post upgradation to the BachatCoins PLUS Program, you will be entitled to all the features and benefits of the BachatCoins Program and BachatCoins PLUS Member(s) will have the following benefits:
          Pool coins: You will be able create a group of five persons, including yourself, to receive or transfer coins from other BachatCoins Members.